Living Room Curtains | Return Policy and Process

At Living Room Curtains, we provide return policy for customer satisfaction by providing the reliable product with three years of guarantee. We supply curtains and blinds of high quality with expert installations anywhere in the UAE. Our customers enjoy their curtain shopping without any complications.

Each product undergoes thorough testing before its shipment to our customers to guarantee that our customers receive only high-quality products. However, if anything fails to satisfy our customers’ needs, they should be sure that our return policy will take care of their requirements.

Conditions for Return or Replacement

The consumer can ask for return, replacement, or refund based on the following criteria:

Wrong Product Shipped

In case you get a curtain, blind, or accessory that is different from the one ordered by you, Living Room Curtains will accept full responsibility for this mistake. In this scenario, we will offer you to have a new one delivered without any added delivery fees.

Defective or Malfunctioning Product

Though we ensure that our products are carefully examined before dispatching them, there could be a case where some defects are caused during delivery of the products, and this situation will require us to replace the order at no additional cost to the customer.

Non Used Curtains and Blinds

Customers should return the product without use or installations, so we will accept the product in the original condition just like received on the spot.

Conditions to Disallow Return and Refund

Tailored or Special Order Items

Fitted window coverings, such as draperies, blinds, and other accessories, which are made according to customer measurements or design preferences, will not be refunded or replaced unless there is an issue with the merchandise or an error in its delivery.

Sale and Promotion Items

Products bought on special offer, promotional discount or any such campaigns are usually not returnable or exchangeable unless they are damaged or shipped wrongly.

Used or Installed Goods

If an item has already been installed or used in some way, it will not be refunded or exchanged.

Procedure to Return, Replacement and Refund

For returning, replacing, and getting refund, please follows the procedure outlined below:

Contact Customer Support

Include all the necessary information regarding your order and clearly describe your problem. Contact our customer support via using different mentioned channels:

Email: info@livingroomcurtains.ae

Phone: +971 54 431 4123

Product Assessment

We may ask you to send us images or videos of the item to assess the complaint.

Request Approval

Once assessed, we will contact you with instructions on how to move forward from there.

Refunds and Returns Time Framework

Our team at Living Room Curtains promises transparency and reliable customer services for each order placed with us in the United Arab Emirates. Here are basic criteria based on time-framework required to complete the entire process:

All refund and return or replacement request applications shall be completed within 14 working days.
Replacement orders are handled with promptness subject to availability of inventory which is core of our return policy criteria.
Should there be any problem resulting from any mistake made by us, all costs related to shipping and service fees shall be borne by Living Room Curtains.
In case the application results from any alteration of individual preferences, then the shipping and service costs might be the customer’s responsibility.